SET SAIL CLAIMS CONSULTANTS
Navigating Claims, Securing Solutions
SET SAIL CLAIMS CONSULTANTS
Navigating Claims, Securing Solutions
About Set Sail Claims Consultants
30+ Years
Global Reach
Global Reach
Combined leadership experience in Maritime, Legal Liability and complex Marine Cargo Claims.
Global Reach
Global Reach
Global Reach
Validation and consulting services delivered to Insurers and re-insurers worldwide.
Transport Specialists
Transport Specialists
Transport Specialists
Exclusive focus on Complex Transport, Legal Liability and Insurance Claims.
Lloyd's Accredited
Transport Specialists
Transport Specialists
Delegated Claims Administrator — operating to the standards of the Lloyd's market.
Our Expertise in Transport Legal Liability & Insurance Claims
Set Sail Claims Consultants is a Specialist Consultancy headquartered in Durban, South Africa, providing Claims Investigation, Preparation, Validation and Adjustment services to Brokers, Underwriters and Re-Insurers across the globe.
We focus on Complex Transport, Legal Libility and Insurance Claims — the matters where commercial outcomes turn on technical expertise, legal precision and a forensic eye for detail.
As a Lloyd's Delegated Claims Administrator, our work is held to the standards of the world's most established Insurance Market. Our practice draws on three decades of combined maritime, legal and operational experience to deliver consistent, defensible outcomes.
Setting the Standard
Industry Experts in Transport, Legal Liability & Insurance Claims
Industry Experts in Transport, Legal Liability & Insurance Claims
Industry Experts in Transport, Legal Liability & Insurance Claims
We specialize in complex Transport, Legal Liability and Insurance Claims — bringing depth, pattern recognition and discipline that generalist consultancies cannot match.
Legal and Commecial fluency
Industry Experts in Transport, Legal Liability & Insurance Claims
Industry Experts in Transport, Legal Liability & Insurance Claims
Combining Maritime Law, Commercial Law and decades of logistics operations, we read claims through both a legal and a practical lens.
Embracing a Client-centric approach
Embracing a Client-centric approach
Embracing a Client-centric approach
We tailor our approach to each Client — driving claims toward smooth, expeditious and defensible resolutions.
Lloyd's market standard
Embracing a Client-centric approach
Embracing a Client-centric approach
As a Lloyd's Delegated Claims Administrator, our processes, governance and reporting are calibrated to the most rigorous market in global Insurance.
Experts in Transport, Legal Liability & Insurance Claims
- Specialist focus on complex transport, legal liability and insurance claims.
- Combined legal, academic and operational depth across logistics, liability and insurance.
- Global delivery capability anchored by a Durban-based team that knows the market.
- Lloyd's-aligned standards of governance, reporting and conduct.
- Clear, defensible outcomes — claims resolved smoothly or contested with conviction.
- A client-centric approach tailored to each underwriter, broker and insured.
Anchored by Senior Expertise
BRUCE LENNON
BRUCE LENNON
BRUCE LENNON
Managing Director
BA | LLB | LLM (Maritime Law)
30 years of experience across the logistics industry, legal liability, and complex transport and logistics claims. Former senior maritime law lecturer and shipping executive.
DAMON STEPHENSON
BRUCE LENNON
BRUCE LENNON
Head of Claims
BCom (Law) | LLB
Legal, claims preparation, surveying and recoveries specialist with cross-disciplinary experience in claims analysis, and commercial advisory, and project delivery.
Contact Us
SET SAIL CLAIMS CONSULTANTS
Navigating Claims, Securing Solutions
Suite 5, 1st Floor, Aloe Block, Fairway Green, 3 Abrey Road, Kloof, South Africa
Email: admin@setsailclaims.com Tel: +27 (0) 31 396 7501
Office Hours
Open today | 07:00 – 16:00 |
Privacy Policy
Information We Collect
We collect and process the following types of personal information:
- Contact Information: Your name, email address, phone number, and postal address. We collect this data when you fill out forms on our website, subscribe to newsletters, or request information from us.
- Communication Data: Information you provide when you contact us through email or other communication channels, including the content of your communications and any attachments.
How We Use Your Information
We utilise your personal information for the following purposes:
- Providing and Enhancing Services: We utilise your contact and account details to deliver our services and manage your account. Usage data and cookies are used to enhance website performance, personalise content, and improve user experience.
- Marketing Communications: With your explicit consent, we may send you marketing materials, newsletters, and updates regarding our services and promotions.
- Legal Obligations: We process your data as required by relevant laws, regulations, and legal procedures. This includes fulfilling obligations in areas like taxation, accounting, and data retention.
- Protecting Our Rights: We may use your information to safeguard the rights, privacy, safety, or property of Stimela Group and its users. This may entail sharing your data with legal authorities or third parties to enforce our terms of service or respond to legal requests.
Please rest assured that we solely use your personal information for legitimate business purposes and ensure its safeguarding. Your privacy is of paramount importance to us, and we are dedicated to maintaining the confidentiality and security of your data.
Legal Basis for Processing
We process your personal information based on the following legal grounds:
- Performance of a Contract: Processing your data is necessary to fulfil our contractual obligations with you, such as providing requested services or fulfilling orders.
- Consent: When you provide explicit consent for specific processing activities, such as receiving marketing communications or using certain cookies.
- Legitimate Interests: Processing your data is necessary for our legitimate interests or the legitimate interests of third parties, except where your rights and interests are overridden.
We respect your choices and preferences regarding the processing of your personal data. Should you wish to exercise any of your rights, including withdrawing your consent, do not hesitate to contact us. We will promptly address your request while ensuring compliance with applicable laws and regulations.
Data Retention & Data Sharing
We will retain your personal information only for as long as necessary to achieve the purposes outlined in this Privacy Policy or as required by applicable laws and regulations. Once your data is no longer needed, we will securely dispose of or anonymise it.
We may share your personal information with:
- Service Providers: We engage third-party service providers who assist us in operating the website, delivering our services, and performing other business functions. These providers are contractually obligated to protect your data.
- Affiliates and Partners: With your consent, we may share your data with our business partners, affiliates, or subsidiaries for legitimate business purposes.
- Legal Compliance: We may disclose your information to legal authorities or third parties as required to comply with applicable laws, regulations, or legal processes.
If we transfer your data outside the EU or South Africa, we will implement appropriate safeguards, such as standard contractual clauses or Privacy Shield certification, to ensure the protection of your information.
Your Privacy Rights
Under applicable data protection laws, you have the following rights:
- Access: You have the right to request access to the personal information we hold about you, including details of the purposes for processing, the categories of data processed, and any recipients of your data.
- Rectification: If you believe that any information we hold about you is inaccurate or incomplete, you can request the correction of such data. We will promptly update the information to ensure its accuracy.
- Erasure: Under certain circumstances, you have the right to request the deletion of your personal information. This applies when the data is no longer necessary for the purposes for which it was collected or when you have withdrawn your consent for processing.
- Restriction: You can request the restriction of processing your personal information under certain conditions. For example, if you believe the data is inaccurate, or the processing is unlawful, we will limit the use of your information accordingly.
- Data Portability: Where technically feasible, you have the right to request the transfer of your personal information to another organization in a structured, commonly used, and machine-readable format.
- Objection: In certain situations, you have the right to object to the processing of your personal information. This includes objecting to direct marketing purposes or when processing is based on legitimate interests.
- Withdraw Consent: You have the right to withdraw your consent for processing activities where we rely on your consent as the legal basis. You can do this at any time.
If you wish to exercise any of these rights or have any privacy-related concerns, please contact us. We are committed to addressing your requests promptly and ensuring compliance with data protection regulations.
Security Measures
We implement suitable technical and organisational measures to safeguard your personal information from unauthorised access, disclosure, alteration, and destruction. Our employees and authorised service providers are under strict confidentiality obligations and can access your data only on a need-to-know basis.
Changes to this Policy
We may update this Privacy Policy from time to time to reflect changes in our data practices or to comply with new legal requirements or industry standards. Our commitment to transparency means that we aim to keep you informed about any updates that may affect your privacy rights.
When changes are made to this Privacy Policy, we will post the updated version on our website and clearly indicate the “Effective Date” at the top of the page to show when the changes take effect. We encourage you to review the Privacy Policy periodically to stay informed about how we collect, use, and protect your personal information.
If the changes are significant and may impact your rights or the way we process your personal data, we may also notify you through other appropriate means, such as sending you an email or displaying a prominent notice on our website.
By continuing to use our website after any changes to this Privacy Policy, you acknowledge and agree to the updated terms. If you do not agree with any modifications to this Privacy Policy, you should refrain from using our website and may contact us to exercise your rights, including the right to object to certain data processing activities.
We are committed to providing you with the best possible service and protecting your privacy. If you have any questions or concerns about the changes or any aspect of this Privacy Policy, please do not hesitate to contact us. Your feedback is valuable to us as we strive to maintain a transparent and privacy-conscious environment for our users.
Children’s Privacy
Our website is not intended for use by individuals under the age of 16. We do not knowingly collect personal information from children without parental consent. If you believe we have inadvertently collected data from a child, please feel free to contact us.
Contact Us
Set Sail Claims Consultants (Pty) Ltd is the data controller for the personal information collected through this website. If you have any questions or concerns about this Privacy Policy or our data practices, please get in touch with us:
Email: damon@setsailclaims.com
Address:
Suite 5, First Floor, Aloe Block, Fairway Green Office Park,
3 Abrey Road, Kloof, 3610
South Africa
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